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Did He Really Say That?
July 9, 2008
The way news travels around the office - whether formally or informally - may help employers determine the best modes for corporate communication at their company, according to a survey by office-services firm Steelcase. Observing the ways employees gossip and identifying the 'hubs' (the employees that know the news) and the 'gatekeepers' (those who grant access) can help communications executives shape internal strategies. Statistics include:
- 64% of office workers say that co-workers gossip about company news;
- 76% of respondents report that news they hear from co-workers is accurate always, usually, or some of the time;
- Only 9% of workers ages 18 to 24 keep company news quiet, compared to 48% of workers ages 55 to 64;
- 10% of employees spread news through e-mail and on instant messenger;
- 36% said they exchange information with co-workers in the kitchen or break room; and,
- 59% said that e-mail is the most popular mode of formal communication.
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